Last reviewed June 21, 2024

Privacy of individual visitor data is of primary importance to Cikada Canada. We work diligently to protect confidentiality, restrict transfer of personal data, incorporate technical safeguards and appropriate security policies, and identify privacy implications in new services.

Cikada Canada has created this privacy statement to demonstrate our firm commitment to privacy and confidentiality. The policies described in this section apply to cikada.ca and are made available to make you aware of how we collect and use identifying information of visitors to our websites.

From time to time, we may need to change our privacy statement because of changes in our business, or in our attempts to serve your needs better. We will use reasonable efforts to publish any changes to our privacy statement. This site may contain links to other sites. Cikada Canada is not responsible for the privacy practices or the content of such linked websites.

PRIVACY AND SECURITY

Your privacy and security are as important to us as they are to you. Please read this page thoroughly to understand the collection and use of any personal information you may provide us. In accessing websites owned by Dyaco Canada Inc. you are accepting the terms and conditions of this Privacy Policy. By submitting your personal data to us, you will be deemed to have given your permission for use and disclosures referred to herein.

If you do not agree with the terms and conditions of this Privacy Policy, please do not continue to access websites owned by Dyaco Canada Inc. and any content, services, or products contained therein for which you may be required to submit personal information.

All personal information collected through this website is controlled by Dyaco Canada Inc. and will not be shared with any outside parties without your consent. Dyaco Canada Inc. does not intend to collect personal or contact information from anyone under 18 years of age. Please do not send us your personal or contact information (eg. your name, home address, phone number, email address) if you are under 18 years of age. Should you be under 18 years of age and wish to contact us in such a manner requiring you provide us your personal or contact information, please have a parent or guardian contact us on your behalf.

The collection of personal information through Dyaco Canada Inc. websites (eg. your name, home address, phone number, email address) is used for contact and identification purposes in order to:

• respond to customer submitted inquiries and/or requests
• process and ship customer submitted orders of parts, equipment, or related materials 

In the event you require service for one of our products within the life of its warranty, your contact information and address may by supplied by us—with your permission—to an affiliate service depot in your area in order that a technician may be dispatched to attend to the problem.

Some information related to your browsing activities on Dyaco Canada Inc. websites may be collected and analysed in order to provide visitors a more effective user experience on our sites and for the purposes of marketing and/or tracking sales. This information will not identify you personally and may include, but is not limited to, your operating system, your web browser, the time and date of your visit, and the website that linked you to us (if applicable). Dyaco Canada Inc. does not share this information with any outside parties.

Some information called “cookies” may be stored on your computer. Cookies relate to your activity on our sites and are simple text files stored on your computer by a website’s server. Cookies can only be accessed and read by the server that stored them. Cookies are unique to your web browser and contain information that will not identify you personally, but will allow a site to remember information you have entered, such as items you have placed into your cart. If you wish, it is possible to block cookies from being stored on your computer. You will need to visit your web browser’s settings and/or help feature to block some or all cookies, and will need to adjust the settings for any other browsers that may be used on your computer or device. Please note if browsers have been configured to block cookies, you may not be able to properly access or use some websites.

Occasionally Dyaco Canada Inc. may need to make changes to our Privacy Policy. Any such changes will be posted on this page as they come into effect.

PAYMENTS

You can shop at cikada.ca with confidence. We have partnered with Shopify, a leading ecommerce platform, to accept credit card payments safely and securely for our customers.

Shopify’s payment gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks

For additional information regarding the privacy of your data, please read Shopify’s privacy policy.

CONTACT FORMS

Cikada Canada uses JotForm to create secure forms for our customers to contact us. Read more about the JotForm Privacy Policy.

If you would prefer to speak with a representative or need to make changes to personal information (ie: for a warranty registration) previously shared with Cikada Canada, please call us toll-free at 1-888-707-1880 during our regular business hours, Monday through Friday excepting holidays, from 8:30 to 17:00 Eastern Standard Time.