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customer service

Customer Service

Your Feedback Matters

At Cikada, our commitment to our customers lies at the heart of everything we do. We understand that your journey with our products extends far beyond the moment of purchase, which is why we strive to ensure your experience is as seamless and enjoyable as possible. Whether you are navigating through assembly instructions, seeking advice on technical details, or looking to master the full potential of your e-Bike, our dedicated technical support team is here to guide you every step of the way. Your questions and feedback are not just welcomed – they are invaluable, often inspiring us to create new videos and guides tailored to meet your needs. At Cikada, you are more than just a customer, you are a valued member of our community, and we are committed to providing you with the support and resources you need.

Contact Us

For assistance, please reach out to Cikada Canada via:

  • Post: 5955 Don Murie Street, Niagara Falls, ON L2G 0A9
  • E-mail: customerservice@dyaco.ca
  • Call Toll Free: 1-888-707-1880

You can also fill out the form below and submit your request directly to our Customer Service Team